Refund policy

Returns & Refunds

We want you to love your Melluva towels. If you're not completely happy, you can return them within 30 days of delivery for a full refund, and return postage is free: we cover the cost.

How to return an item

  1. Email us at melluvaofficial@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll send you a prepaid return label and instructions.
  3. Pack the item(s) securely and drop the parcel off with the carrier.

Items sent back without first contacting us may take longer to process.

Condition of returned items

To be eligible for a return, items should be unused, unwashed and in their original condition and packaging, with any tags attached. You can unpack and inspect your towels as you would in a shop.

Refunds

Once your return arrives, we'll inspect it and let you know by email. Approved refunds are made to your original payment method within 14 days of us receiving the returned item. Depending on your bank, it may take a few extra working days for the refund to appear in your account.

Faulty or damaged items

If your order arrives damaged, faulty or not as described, please email us with your order number and a photo of the problem. We will offer a replacement or a full refund, and we cover all postage costs.

Exchanges

If you'd like a different colour or set, the quickest way is to return the original item for a refund and place a new order.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Contact

Questions about a return? Email melluvaofficial@gmail.com or call +44 20 4569 0738.